Privacy and Personal Data Treatment Policy

At Coloma Ltda. (NIT 860.076.060), with domicile in Bogotá D.C. and main headquarters at Hacienda Coloma, we recognize the importance of the privacy and protection of the personal data of our clients, visitors, suppliers, employees, and users of our website. This document establishes how we collect, use, store, and protect personal information, in accordance with Law 1581 of 2012, Decree 1377 of 2013, and other applicable regulations in Colombia.

1. Information Collection

Coloma Ltda. may collect personal information through different means, including:

• Contact forms on the website.
• Subscriptions to newsletters or loyalty programs.
• Processes of purchase, reservation, or contracting of services.
• Visits to Hacienda Coloma or participation in events.

The data we may request includes: name, identification, email, telephone, address, payment information, and preferences.

2. Purposes of the Treatment

The personal data collected will be used, among others, to:

• Manage commercial, contractual, and/or labor relationships.
• Process requests, reservations, purchases, or contracts.
• Provide information about products, services, promotions, and events.
• Address requests, complaints, claims, and petitions.
• Comply with legal, accounting, contractual, and tax obligations.
• Conduct market studies, statistical analysis, and administrative improvements.
• Improve the experience of users and visitors.

3. Information Protection

Coloma Ltda. adopts appropriate technical, administrative, and security measures to protect personal information against unauthorized access, loss, alteration, or improper use.

4. Use of Cookies and Navigation

Our website uses cookies and similar technologies for statistical purposes, to optimize the user experience, and to remember preferences. The user can configure their browser to accept or reject cookies; however, some functionalities may be limited.

5. Rights of the Holders

In accordance with current legislation, the holders of the information have the right to:

• Access, know, update, and rectify their personal data.
• Request proof of the authorization granted for the treatment.
• Be informed regarding the use that has been given to their data.
• Request the deletion of their data when there is no legal obligation to keep it.
• Revoke the authorization granted for the use of their data.
• File complaints with the Superintendence of Industry and Commerce (SIC).

6. Contact Mechanisms

If you have questions, concerns, or wish to exercise your habeas data rights, you can contact us through:

• Email: info@coloma.com.co
• Telephone: +57 316 6947654
• Address: Cra 100 #25F-21 Bogotá, Colombia

7. Validity

This policy is effective as of its publication and will remain in force as long as Coloma Ltda. carries out the treatment of personal data. The databases will have a validity equal to the time that the relationship with the holder is maintained and for the applicable legal term.